Job Details

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Job Description

Under the direction of the Director of Strategic Enterprise Solutions, the Portfolio Partner is responsible for the effective leadership of key process redesign efforts. Providing leadership, the Portfolio Partner will evaluate current operations and work with hospital management and executive leadership to design, implement, and sustain comprehensive processes and systems that integrate the best in people, process, and technology. Key areas of focus will be the Access Center, Patient Logistics Hub, Care Progression, Virtual Care Strategies, Strategy, Service Line Optimization and Workforce Transformation.

Responsibilities

• In partnership with Strategic Enterprise Solutions leaders, develop a comprehensive system of processes to support a high functioning department; aligning people, process, and technology that integrate hospital and ambulatory care coordination
• Drive initiatives to improve Hospital and Clinic operations, with a focus on access, patient throughput, and overall operational efficiencies
• Ability to support several projects at one time
• Completes projects according to the parameters, timelines and budget discussed and agreed on by senior management, providing updates and discussing important project variables on a continuous basis.
• Manages and coordinates health system wide efforts to ensure performance improvement programs are developed and managed using data driven focus that sets priorities for improvements aligned to ongoing strategic imperatives
• Utilizes SME knowledge of operations and performance improvement to serve as a facilitator of hospital operational improvements, and change management
• Manage multi-work stream programs to timeline, scope, budget across the larger system
• Collaborate, communicate, and coordinate with clinical and operational program leaders, executive leadership, sponsors to ensure that the programs vision, strategic goals, and needs are being met
• Leads committees to ensure senior leaders stay informed and are engaged in strategic decision making
• Serves as a change agent, assisting leaders and caregivers to assimilate change in performance processes
• Guides others in making decisions and can coordinate, motivate and create an atmosphere where a team can successfully exchange ideas.
• Prepares and facilitates meetings including discovery sessions, collaborative design sessions, training, and project retrospectives
• Has strong writing skills and creates playbooks, tip sheets, newsletters, and other communications to support projects, change management and go-lives
• Strong critical thinking and problem-solving skills and will respond to unfamiliar, undefined, and unstable situations by using analytical tools and rules to determine root cause and resolve a broad range of application problems
• Assist in the development of comprehensive power bi dashboards and tracks outcomes
• First Tier of leadership support for SES team and mentors new caregivers. Brings forth recommended process changes or ideas for improvement
• Other duties as assigned

Qualifications

• 3+ years of healthcare operations experience required
• Master of Healthcare Administration or Master of Business Administration required
• Project management certifications preferred
• Lean or Lean Six Sigma certifications preferred
• Ability to analyze and interpret financial and other data/ general intuition for business
• Excellent interpersonal skills necessary; ability to interact with a wide range of staff and hospital personnel in a professional manner; customer service skills must be strong, genuine and noticeable
• Ability to plan, prioritize, and achieve effective time management
• Ability to work under pressure and meet established goals and objectives
• Public speaking and writing skills a must

Seniority level

• Mid‑Senior level

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Hospitals and Health Care

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